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Franchise management case study

Gadget repair franchise portal: Rebuilding a gadget repair booking and franchise management portal for speed and scale

We took over a portal built by another company and rebuilt its front end, database and modules, added a mobile app for franchise staff and supported it for over three years.

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OVERVIEW

What we built

This is a booking and franchise management portal for a chain of gadget repair franchises in India, covering mobile phones and laptops. Franchise owners and staff use it to run day-to-day operations across many locations.

The portal had been built by another company. We were brought in to fix its foundations and extend it: a redesigned front end, a rebuilt database structure, new business modules and a mobile app.

Gadget repair franchise portal project preview

THE BRIEF

The problem we set out to solve

The original system had an improper database structure, which slowed it down, caused data inconsistencies and made it hard to scale. Hard-coded elements made even small changes slow to deliver, and poor coding practices and low modularity limited future improvements. The front end was also cluttered and hard to use.

What we did

01

Front-end redesign

A more intuitive interface with clearer navigation and a cleaner layout, so staff can find what they need faster.

02

Database restructure

We redeveloped the database structure for better performance and scalability, which improved query speed and data retrieval.

03

New modules

New modules for revenue management, user access controls, sales tracking, tax management and order status updates.

04

Mobile app

A mobile app that lets franchise owners and staff manage operations and send updates on the go.

05

Codebase refactoring

We removed hard-coded elements and introduced a modular structure, so new features can be added without rework.

TECHNOLOGY

Built with

  • Angular
  • PHP
  • CodeIgniter
  • HTML5
  • JavaScript
  • jQuery
  • MySQL
  • Ajax

The outcome

A cleaner, faster system

A user-friendly front end and a streamlined database made the portal easier to use and quicker to respond.

Room to grow

New modules and a modular codebase make it easier to add features as the franchise network changes.

Long-term partnership

We continued maintenance and new development support for over three years.

Rebuilding a working system is different from starting from scratch. We fixed the structure first, then added the modules and the mobile app the business needed, and stayed on to support the portal as it grew.

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